Frequently Asked Questions

What kind of photo works best?
Clear, sharp, high-resolution photos work best. Well-lit images with the subject centered usually give the best result.

Will my photo be cropped?
Yes. Photos may be cropped slightly to fit the magnet size and shape. Please avoid placing faces or important details too close to the edges.

Can I use vertical or horizontal photos?
Yes. Both vertical and horizontal photos are accepted, but the final crop will depend on the magnet format.

How do I send my photo?
Upload your photo on the product page before you checkout. There is a button on the product page to upload your photo.

What file types do you accept?
JPG, JPEG, and PNG are preferred.

How long does it take to make my order?
Production time is typically 2 business days.

How long does shipping take?
Tracking is provided for all orders. Standard shipping time varies, depending on your location.

Will I get tracking information?
Yes. Tracking information will be sent once your order has shipped.

Can I order multiple magnets or bulk quantities?
Yes. Bulk orders are available. Choose a quantity on the product page for custom magnets. For orders beyond 100, please email us.

Can I make changes after placing my order?
Please contact us as soon as possible. Changes may be possible before production begins.

Do you accept returns or cancellations?
Because these are custom-made items, returns and cancellations are handled according to our store policy. Please contact us right away if there is a problem with your order.

What if my order arrives damaged or there is a printing issue?
Please contact us within 1 day of delivery and include photos of the issue so we can review it and help resolve it.

Do you ship internationally?
We currently ship anywhere in the world.

Can you print magnets for businesses, events, or party favors?
Yes. Custom orders for businesses, events, weddings, and gifts are available. Please contact us for details.